4. Participatory management. Top managers are involved in day-to-day operations. They share financial information and make sure that employees understand profit expectations. Employees have the authority to exercise their responsibilities and have input in planning and budgeting.
The agency has a clear mission statement that focuses on the customer.
The mission statement is shared with and understood by every member of the
supplier relationships. Agencies seek partnerships with insurers that
share their vision and values. They take part in joint planning and the
principles that govern agency-company relationships are trust and respect.
processes. Technology is no longer an option, it is a necessity for
growth, continuous improvement, and customer contact & satisfaction.
Agencies must streamline workflows for the benefit of both employees and
customers and strive “to do things right the first time.”
improvement. Always seeking ways to be better, agencies continually
measure their performance against past performance as well as against that of
competitors and successful non-insurance enterprises.
on revenue growth. This remains critical to long-term survival and agency
value. Growth comes from a focus on Account Development and
leveraging relationships but the new or renewed focus on growth encompasses new
ways of finding customers and keeping them such as social media and other technologies.