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May 27
COVID-19 E&O Lawsuits: The Dos and Don'ts

​E&O lawsuits have been filed left and right toward agents throughout the duration of the COVID-19 pandemic. With all of the confusion going on, the lines get blurred on what constitutes E&O and what does not, putting agents in danger when they may have done the right thing. There's plenty of things you should do, and plenty of things to avoid​.


  • Contact the E&O carrier about a possible claim or an actual claim.
  • Listen closely to the client, and choose your words carefully.
  • Gather all records relating to the situation.
  • Record everything you can, including all information known or gathered by others.
  • Work together with the E&O carrier.
  • Give someone the duty to manage all COVID-19 E&O claims that go against your agency.
  • Follow the requirements of the E&O policy.


  • Don't change, rewrite, or do anything to the client's file.
  •  Don't enage in discussion relating to the claim with anyone besides the claims representative, defense attorney, or anyone else directly involved.
  • Don't admit to being wrong or give indication that you were in the wrong.
  • Don't give any personal statements to the plaintiff without the E&O carrier's claim representative around.
  • Don't try to handle it alone. Get help with handling the situation and managing everything. 

Click here​ to read the full article for more information.


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